One knowledge base, three levels

The cascade in one picture

Beagle has one knowledge base with three levels: organization, Beagle, and room. Knowledge flows downhill. Everything at the organization level reaches every Beagle, and everything a Beagle knows reaches every one of its rooms. Nothing flows sideways or up.

The payoff: every room knows exactly as much as it should. No re-uploading the pricing deck into every deal, and no enterprise security packet leaking into your self-serve rooms.

Organization level: load once

Put facts here that are true in every conversation, whoever you’re talking to:

• What the product is and does
• How pricing is structured
• Security and compliance posture
• The company story: who you are, why you exist

This is the layer you load on day one and touch rarely. If you’d say it the same way to anyone, it belongs here.

Beagle level: tune per purpose

Each Beagle handles one kind of engagement, and its knowledge should match. For a service provider, the Enterprise Beagle carries the security review packet, the SSO configuration guide, the procurement-friendly case studies. The SMB Beagle carries self-serve pricing and the ten-minute setup guide. A Beagle that evaluates agencies carries the campaign brief; one that meets investors carries the pitch deck. The organization level is shared, so it’s the same company underneath with different emphasis on top.

Room level: one relationship's context

Room knowledge is for exactly one invited party: their situation, their industry, the proposal or brief you exchanged, notes from your last conversation. It shapes answers in that room and touches nothing else. This is what makes a room feel prepared rather than generic. The Beagle isn’t reciting your website, it’s talking about their situation.

How answers resolve

When someone asks a question in a room, the Beagle draws on all three levels at once and the most specific context wins the framing. Ask about pricing in a room where you’ve attached a custom proposal, and the answer is grounded in that proposal, backed by the org-level pricing structure and never contradicted by it.

Keeping it current

You don’t maintain the knowledge base by auditing it. The Beagle flags its own gaps. When it struggles with a question in a room, it leaves a short note on the Beagle’s Suggestions page. The note covers what was asked, what was missing, and what would help, with the evidence attached: how many conversations the question has come up in. You work it out with the Assistant in chat or dismiss it. Ten minutes a week keeps every room sharp.